· Having 4+ Years of experience in IT with 3 years of experience in Salesforce.com CRM Platform with versatile experience in Sales and Service Cloud modules.
· Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
· Proficient in Salesforce.com development and implementation in various domains like Utility and Telecom.
· Experienced in Visual Flows, Single Sign-On Implementation.
· Experience working with Service Cloud by implementing Email-to-Case, Web-to-Case, Assignment, Escalation, Auto-response rules on Case object, implementing Service Console and Live agent.
· Have extensive experience in implementation of Custom Objects, Custom Tabs, Page Layouts, and Record Types.
· Good experience with tools like Force.com Explorer, Eclipse IDE (with Force.com plug-in), Data Loader, Workbench, SOAP UI for querying and accessing REST, SOAP web services.
· Expertise in creating Profiles, Roles, Users, Tasks, and actions.
· Implemented Security and sharing rules at Object, Field, and Record levels for different users in the organization.
· Profound knowledge on Migration of data and Translations.
· Experience in implementing Validation Rules, Assignment Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
· Expertise on Lightning Process Builder and Lightning Connect.
· Implemented multiple projects and modules based out on lightning framework.
· A strategic thinker, fast learner with excellent communication and time management skills